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Gateway Companies are committed to the prevention of pollution through environmentally sound practices. The Gateway operating philosophy emphasizes protecting the environment by managing operations for continual improvement, through quality equipment, maintenance, operations, and human resources. Gateway will continue recognizing and exercising its responsibility to minimize environmental risks through our Environmental Protection Program.
Gateway Companies place the highest priority on individual safety, environmental protection and customer satisfaction.
The Gateway Environmental, Safety, and Quality Assurance Management System is integral to operating excellence and the responsibility of all employees. We are committed to the safe and efficient delivery of quality service to our customers.
To fulfill these expectations, we will:
- Operate our vessels and facilities in compliance with rules and regulations.
- Load and offload vessels in accordance with the Captain's requirements.
- Promote the health and safety of our employees.
- Ensure the safety of our vessels, equipment and facilities.
- Prevent pollution and protect the environment.
- Manage operations with continual improvement.
- Provide safety, environmental protection, and quality training.
- Meet or exceed our environmental, safety and quality objectives.
- Provide services for our customers in conformance with established procedures and requirements.
Environmental Protection Program
Gateway shall work toward a goal of zero pollution. The following Gateway operating principles reinforce the Company's commitment to environmental protection and shall be applied in operations and all future plans:
- Operate and maintain our vessels and facilities in a manner that protects the environment as well as the safety and health of its employees and the public.
- Continue to work toward pollution-free marine transportation by providing employee environmental protection education and training: including oil spill prevention, emergency response, and an understanding of environmental sensitivities.
- Comply with applicable legal and other requirements with respect to the environment.
- Strive to meet or exceed our environmental objectives and targets.
- Hold all employees accountable for safety and protection of the environment.
Safety Policy
Gateway shall conduct its business in a manner to protect people from injury or damage to their health, equipment, and facilities from loss of value or function. Safety and health will be given the highest priority when making decisions. Employees shall be provided training in procedures to do their job safely. Safety is the responsibility of all employees.
Quality Policy
We will perform services for our customers in conformance with established procedures and requirements, and still maintaining schedule.
Customer satisfaction is our first priority, realizing this can only be accomplished by conducting our business with the safety of personnel and regard to the protection of the environment as guiding principles. The following commitments shall guide all relationships with our customers and serve as objectives for quality service:
- Every single person at Gateway is responsible for customer satisfaction. It is a vital part of every job at every level of the organization.
- We will continually seek our customer's input, listening for ways to improve customer satisfaction.
- We will maintain flexibility in our business practices and procedures allowing us to adapt to our customer's changing needs.
- We will look for innovative ways to solve our customer's problems, taking advantage of our reputation for ingenuity and creativity in devising unique equipment and operational methods.
- We will respond to our customer's needs with a sense of urgency and an underlying attitude of appreciation for their business.
Gateway's continued commitment to quality service shall be reinforced via employee meetings and training programs.
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